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Terms & Conditions

Welcome to traveltrove.online ("Website," "We," "Us," or "Our"), owned and operated by traveltrove. These Terms and Conditions govern your access to and use of our website, services, and booking assistance. By accessing our platform, requesting a quote, or using our services through the website, phone, or email, you ("Customer," "User," or "You") acknowledge and agree to the terms applicable to your use of our services.

Please read these Terms and Conditions carefully before using our services or confirming a reservation. If you do not agree with the applicable terms, please discontinue your use of our services. Nothing in these terms limits any rights that cannot lawfully be excluded under applicable law.

1. Nature of Our Business

  1. traveltrove.online operates as an independent car rental booking and deal service. We assist customers in exploring rental options offered by third-party car rental providers.
  2. Unless expressly stated otherwise, we do not own or operate rental vehicles and are not the rental provider responsible for vehicle handover, maintenance, or on-road services.
  3. We may present or communicate available rental offers and pricing information obtained through our relationships with authorized rental suppliers and other service partners.
  4. Our role is to assist customers in identifying suitable rental options based on their requests and the information and availability provided by relevant suppliers. The final rental service remains subject to the applicable supplier's terms and confirmation.

2. Booking Authorization and Consent

  1. Where written approval is required, a booking will be submitted for confirmation only after the customer provides the requested consent through email or another approved written communication method.
  2. The booking details provided by traveltrove.online may include the vehicle category, rental dates, pickup and return locations, quoted charges, payment information, and applicable cancellation conditions.
  3. Before approving a reservation, customers should carefully review all booking details and applicable terms. A written response such as "I Agree" or "Confirm" may be treated as authorization when it clearly relates to the booking and the customer has been informed of the relevant terms.
  4. Any additional verification or confirmation required by the supplier or payment processor must also be completed before the reservation can be finalized.

3. Fare and Pricing Policy

  1. All prices and rental offers are subject to supplier availability, applicable conditions, and confirmation at the time of booking. Prices may change before a reservation is confirmed.
  2. A quote provided by phone, email, or through our website does not guarantee a reservation until the applicable booking and confirmation requirements have been completed.
  3. The quoted fare includes only the items expressly identified in the booking details. Additional expenses, such as optional insurance, additional equipment, tolls, fuel, extra mileage, late returns, or other supplier charges, may apply according to the rental agreement.
  4. Any applicable taxes, mandatory fees, optional services, and other charges will be disclosed in accordance with the information available at the time of booking and applicable legal requirements.
  5. Once a booking is confirmed, the agreed price and any changes to it will be handled according to the confirmed reservation terms and the supplier's applicable policies.

4. Payment and Processing

  1. Payments must be made using a valid payment method authorized by the account holder or an individual with appropriate authorization to make the transaction.
  2. We may decline, suspend, or cancel a booking request where there are reasonable indications of fraud, unauthorized payment activity, or a payment verification failure, subject to applicable law and the status of the reservation.
  3. Customers are responsible for providing accurate payment information and ensuring that their chosen payment method is valid and has sufficient available funds or credit.
  4. Payments will be processed according to the payment terms disclosed during the booking process. Customers should review the applicable price, payment conditions, and cancellation policy before authorizing a transaction.
  5. Refunds, payment reversals, and transaction disputes will be handled in accordance with the applicable booking terms, payment provider procedures, and relevant law. Nothing in these terms prevents customers from exercising their lawful payment dispute rights.

5. Refunds and Cancellations

  1. Refund eligibility and cancellation conditions are determined by the terms disclosed for the reservation, the applicable supplier's policy, and any rights available under applicable law.
  2. Where a reservation is expressly identified as non-refundable, the disclosed non-refundable conditions will apply, subject to any mandatory refund rights or other remedies required by law.
  3. Cancellation requests may be subject to the policies of the relevant rental supplier. We will assist with communicating and processing such requests where this falls within our role in the booking process.
  4. Refund or modification requests will be reviewed based on the booking information, payment records, supplier response, and applicable conditions. Any permitted charges or deductions must be consistent with the disclosed terms and applicable law.
  5. Refund processing times may vary depending on the supplier, payment processor, and financial institution. Where a refund is approved, we will communicate any available processing information to the customer.
  6. For further information, customers should review the Refund & Cancellation Policy published on our website and the terms included in their booking confirmation.

6. Liability and Third-Party Services

  1. traveltrove.online does not own or operate rental vehicles. Unless expressly stated otherwise, vehicle provision, pickup, vehicle condition, maintenance, and rental-specific services are the responsibility of the relevant third-party rental provider.
  2. To the extent permitted by applicable law, matters relating to the following are generally governed by the rental provider's agreement and applicable policies:
    • Vehicle availability, pickup delays, vehicle substitutions, or rental service decisions made by the supplier.
    • Vehicle damage, accidents, mechanical issues, or traffic violations occurring during the rental period.
    • Insurance coverage, optional protection products, deposits, driver eligibility, and other rental requirements established by the supplier.
  3. Customers should review the rental provider's agreement, eligibility requirements, insurance terms, and vehicle collection instructions before accepting the vehicle.
  4. We are not responsible for acts or omissions of independent third-party providers to the extent permitted by law. However, nothing in these terms excludes or limits liability for our own acts or omissions where such exclusion or limitation is prohibited by applicable law.
  5. Nothing in this section excludes liability for fraud, willful misconduct, or any other liability that cannot lawfully be excluded or limited.

7. Changes, Updates, and Errors

  1. traveltrove.online makes reasonable efforts to keep website content, pricing information, and booking details accurate. However, occasional typographical, technical, or data transmission errors may occur.
  2. If a material error is identified before a reservation is confirmed, we may correct the information, provide an updated quote, or offer the customer the opportunity to reconsider the booking.
  3. If a material error is discovered after a booking has been confirmed, we will review the circumstances and communicate the available options in accordance with the booking terms and applicable law.
  4. We may update website content and general service information from time to time. Any changes to these Terms and Conditions will be published on the website with an updated effective date where appropriate. Changes will not retroactively remove rights that have already accrued to customers under applicable law.

8. Customer Responsibilities

  1. Customers must provide accurate, complete, and current personal, travel, contact, and payment information when requesting a quote or making a reservation.
  2. Incorrect, incomplete, or misleading information may affect availability, pricing, eligibility, or the ability to fulfill a reservation. Where necessary, the booking may be delayed, declined, or canceled in accordance with the applicable terms and law.
  3. Customers are responsible for reviewing the booking confirmation, including the rental dates, vehicle category, pickup and return locations, quoted price, and applicable conditions, before providing approval.
  4. The person authorizing a payment must be the authorized account holder or have valid permission to use the payment method.
  5. Customers must comply with the rental supplier's driver eligibility requirements, identification requirements, payment and deposit conditions, and other applicable rental rules.
  6. Customers should promptly notify us of any errors or discrepancies identified in their booking details so that the matter can be reviewed before the rental begins.

9. Communication and Consent

  1. When you contact traveltrove.online or submit a quote or booking request, we may use the contact information you provide to respond to your inquiry, communicate pricing information, provide booking updates, and assist with customer service.
  2. Marketing communications, automated calls, and promotional text messages will be sent only where the required consent or other lawful basis has been obtained. You may withdraw marketing consent or opt out of promotional communications using the available instructions.
  3. Service-related messages necessary to respond to an inquiry or administer an existing reservation may continue where permitted by law.
  4. Calls may be recorded or monitored for quality assurance, staff training, security, or dispute resolution where permitted by applicable law. Any required notice or consent will be provided as applicable.
  5. Our collection and use of personal information are also subject to our applicable Privacy Policy.

10. Dispute Resolution and Governing Law

  1. Customers are encouraged to contact our support team at support@traveltrove.online to report a booking concern or payment issue and provide relevant supporting information.
  2. We will make reasonable efforts to review complaints and respond within an appropriate timeframe. The time required to resolve an issue may depend on the nature of the concern and whether information from a third-party supplier or payment processor is needed.
  3. Where appropriate, customers may allow us an opportunity to review and resolve a concern before pursuing other remedies. However, nothing in these terms requires customers to waive statutory rights, delay a legally required notification, or refrain from filing a lawful payment dispute or complaint.
  4. These Terms and Conditions are intended to be governed by the laws of the State of Florida, United States, to the extent permitted by applicable law and without displacing mandatory consumer protections.
  5. Subject to applicable law, any legal proceeding relating to these terms may be brought before a court of competent jurisdiction in St. Johns County, Florida. This provision does not limit any non-waivable rights a customer may have regarding jurisdiction or venue.

11. Force Majeure

We will make reasonable efforts to address service interruptions or delays caused by circumstances beyond our reasonable control, including natural disasters, severe weather, strikes, public health emergencies, government restrictions, supplier insolvency, or significant technical and system failures. Any resulting changes to a reservation will be handled in accordance with the applicable booking terms and law. Nothing in this section removes rights or remedies that cannot lawfully be excluded.

12. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable costs arising directly from your unlawful use of our services, fraud, intentional misconduct, or material violation of these Terms and Conditions. This provision does not apply to the extent that a claim results from our own negligence, misconduct, breach of contract, or other conduct for which liability cannot lawfully be excluded. Nothing in this section requires you to indemnify us for matters for which you are not legally responsible.

13. Service Refusal and Termination

traveltrove.online may refuse, suspend, or discontinue access to its services where reasonably necessary, including in cases involving suspected fraud, unauthorized payment activity, misuse of the platform, abusive conduct toward staff, or violations of these terms. Where appropriate, we will provide notice or an explanation, subject to security, legal, and operational requirements. Any decision affecting an existing confirmed booking will be handled in accordance with the applicable reservation terms and law.

14. Acceptance of Terms

By accessing our website, contacting traveltrove.online, requesting booking assistance, or confirming a reservation, you acknowledge that you have had the opportunity to review these Terms and Conditions. The terms applicable to your specific reservation will also depend on the booking confirmation, disclosed supplier conditions, and any mandatory legal requirements. If you have questions about these terms, please contact our support team before proceeding with a booking.

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